FAQS

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Frequently Asked Questions

  • What is the average life expectancy of equipment?

    Most systems have a lifetime of 10 to 20 years. As your equipment gets older, its efficiency can decrease dramatically. When a unit begins to show its age, you can overhaul the system or replace it. We can estimate the cost of a new system and create a payback schedule. This will show how newer technology will pay you back in lower energy usage.

  • Can I just replace the outdoor unit on an older system to save money?

    No. Replacing only the outdoor unit will lower the efficiency of the unit. You can actually lose up to 15% of the unit's efficiency! Your system may also fail, and most manufacturers' warranties will be voided. Always replace the indoor cooling coil with the outdoor unit.

  • Will a bigger-sized system perform better?

    No, you don't want your air conditioner to be too big. Air conditioners control the comfort level in your home by cooling the air and by removing humidity. An oversized air conditioner will cool your home faster, but it will use more energy and will not remove humidity adequately.

    The same holds true with heating systems. An oversized furnace will warm the house quicker, but it uses more fuel and causes greater temperature swings in the home.

  • Why is a system with matched components so important?

    When all your components are properly sized for your home, you can precisely control how much heating or cooling you. Also, a sized-matched system enables every part to perform as designed.

     

    Matched systems are also more efficient. Most systems people buy are too large for their homes, using more energy than needed. After completing a load calculation, a dealer can match you with a system that provides the right level of heating and cooling.

  • Why should I purchase a service agreement?

    Without warranty coverage, a breakdown can mean high costs. With one of our service agreements, you avoid that unexpected expense.

PLUMBING FAQS

  • How do you fix a toilet that is constantly running?

    You can usually replace the flapper in the bottom of the tank. If the chain is too long and gets caught under the flapper, that may be the other source of the issue. The chain should reach the top of the flapper without pulling on it.

  • What factors contribute to a high water bill other than leaking faucets and/or pipes?

    A leak in your toilet tank may contribute to a high bill. Worn parts or improper alignments usually cause these leaks.

  • What should I do if I have a major leak in my home?

    If there is an emergency, turn off your water first at your main shutoff valve. If you don't have a main shutoff valve or can't find it, turn off your water at your meter. Then, contact a plumber and your insurance company if necessary. Remember – don't touch any wet electrical fittings.

  • What causes plumbing and drainpipes to rattle all the time?

    Typically, this is caused by improperly secured water lines. This can be easily fixed if the water line is easily accessible. A defective pressure-reducing valve may also be causing certain noises.

  • If my drain is clogged, should I use a chemical drain cleaner before calling a plumber?

    No, you shouldn't use a chemical drain cleaner. These materials are toxic and harmful to children and pets. They also deteriorate your pipes over time, leading to necessary replacements.

HEATING AND AIR FAQS

  • How often should I change my air filter?

    Replace your air filter regularly. Please give us a call, and we'll guide you through replacement timelines based on different factors in your home.

  • Should I have my furnace and air conditioner serviced every year?

    Yes. You should keep your system well-maintained to lower energy and repair costs. You'll also help to prevent damage or breakdowns, extending the life of your system.

  • My system doesn't work well in a couple of rooms. What should I do?

    Call us to check on the issue in your home. This may be caused by an undersized system, a clogged system, or an uneven solar heat load. Each situation is different.

WATER HEATER FAQ'S

  • What does the Energy Factor (EF) on my water heater mean?

    It is a measure of the overall efficiency of the water heater. It can be used to compare the efficiency of different heaters. Higher EFs will have lower costs and higher efficiency.

  • Why doesn't my old water heater make as much hot water as it used to?

    You may have sediment build-up that's affecting your tank. The water heater needs to be cleaned regularly to remove any build-up.

  • If my water heater was in a flood, do I need to replace it?

    Yes, you should replace your water heater if it can't be repaired.

  • What type of maintenance should I do on my water heater?

    We recommend hiring a professional to do most maintenance and repairs on your water heater. However, you can ensure that there aren't flammable vapors or substances near your heater. You can also clean the top of your water heater and keep the space around it free of debris.

Can’t find what you’re looking for? Simply call our friendly staff at 706-778-5304.

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